Refund Policy

1. Overview

Our platform provides subscription-based software services for real estate agents, agencies, and property professionals. Customers pay for access to digital software features, including property listing tools, agency profiles, lead management, marketing tools, analytics, and AI-assisted property content. We do not process property sale payments, rent, deposits, mortgage payments, investment payments, brokerage commissions, or escrow payments through our platform.

2. Subscription Payments

All subscription payments are charged in advance according to the plan selected by the customer, such as monthly or yearly billing. By purchasing a subscription, you agree to pay the applicable subscription fee for the selected plan.

3. Refund Eligibility

Refund requests may be considered only in the following cases:

• You were charged more than once for the same subscription.
• A billing error occurred.
• You were charged after cancelling your subscription, where the cancellation was completed before the renewal date.
• You were unable to access paid features due to a technical issue caused by our platform, and our support team was unable to resolve the issue within a reasonable time.

4. Non-Refundable Cases

Refunds will not be provided in the following cases:

• You changed your mind after purchasing a subscription.
• You no longer need the service.
• You forgot to cancel your subscription before renewal.
• You did not use the platform after subscribing.
• You purchased the wrong plan but continued using the service.
• Your account was suspended or terminated due to violation of our Terms & Conditions.
• You expected property sales, leads, inquiries, rankings, or business results that are not guaranteed by our platform.

5. Free Trial

If a free trial is offered, you may cancel before the trial ends to avoid being charged. Once the trial ends and a paid subscription begins, the payment becomes subject to this Refund Policy.

6. Cancellations

You may cancel your subscription at any time from your account dashboard or by contacting our support team. After cancellation, your paid access may continue until the end of the current billing period. Cancelling a subscription does not automatically create a refund for the current billing period.

7. Yearly Plans

Yearly plans are billed in advance and are generally non-refundable after purchase. In exceptional cases, such as duplicate billing or confirmed technical billing errors, we may review the refund request.

8. Refund Request Timeframe

Refund requests must be submitted within 7 days of the payment date. Requests submitted after this period may not be eligible for a refund.

9. How to Request a Refund

To request a refund, please contact our support team with the following details:

• Full name
• Registered email address
• Order ID or transaction ID
• Subscription plan name
• Reason for refund request
• Date of payment

10. Refund Processing

Approved refunds will be processed back to the original payment method where possible. Refund processing times may vary depending on the payment provider, card issuer, bank, or payment method used.

11. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated Last updated date.

12. Contact Us

For refund or billing-related questions, please contact us using the details below.